How complaints are handled

What roads.report publishes

Reports describe roads and the authorities accountable for them. We do not publish allegations about named individuals — not officials, not engineers, not contractors. A report that names a person is edited or withheld. This is a rule about what the product accepts, not only about what we intend, and it is the main reason a report gets taken down.

The clocks

• Every complaint is acknowledged when it arrives, within 24 hours.
• A decision is recorded within 15 days.
• Complaints about private information, impersonation or obscene content are acted on within 24 hours.
• A complaint alone does not hide a report. Withholding follows a decision, except in the categories above.

Grounds we accept

• It reveals private information about a person
• It impersonates someone
• It is obscene or sexual
• It is defamatory about a person or business
• The road or location is wrong
• It uses my photo or content without permission
• Something else

Transparency

0 reports are currently withheld. That number is also on the data page, so moderation cannot quietly shrink the totals there.

Grievance officer

Not yet appointed. A named officer, a postal address and a monitored contact address are required before roads.report is open to the public. Until then complaints are handled through the form and answered at the contact you leave.